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Terms of Service
Last Updated: June 24th, 2019 2:18 pm
We gladly accept Paypal, Visa, Mastercard, American Express or Discover as payment.
Sales Tax: We are required by the state of Missouri to collect sales tax of 7.45% for orders picked up locally or items shipped to addresses here in the state of Missouri. This does not apply to businesses that are sales tax exempt.
Factory OEM Parts will ship anywhere in the United States and to most international countries. All items are shipped via Fed Ex Ground, USPS, or Freight. Local pickup is available upon request.
Most orders are shipped the following business day. Shipping times vary by location.
Fed Ex does not ship to PO Boxes. Please provide a physical address for items being shipped Fed Ex.
Most freight items are shipped the following business day after receipt of payment. We only ship freight items to a business address with a loading dock or that do not require lift gate assistance. Shipping to a residential address can be very costly to you. You must provide us with a phone number for the shipping company for all freight orders.
Local pickup is available upon request. All pickups must be done during normal business hours of 9am-6pm Central standard time. You must set up an appointment for local pickup please contact us about this. Also local pickups are subject to Missouri 7.45% sales tax
We combine all shipping that will fit within the size and weight limitations of the shipping service offered for those items. We also will not combine shipping on items that are not safe to ship together. For example we will not ship a door panel in the same box as a piece of suspension. Any items that are too heavy or would be over sized when combined will be excluded and packaged individually to keep the overall price down by avoiding expensive over sized package surcharges. There is an automatic $50 surcharge put on all over sized packages by Fed Ex on top of the existing rate. USPS will not accept over sized packages and have smaller dimension requirements for international packages that may prevent us from shipping some items internationally or to Canada.
Tracking numbers will be sent to email address associated with your Paypal account.
Our goal is to have every customer get what they ordered as described in the listing the first time, every time. In the event there is a problem we offer a very flexible return policy here at Factory OEM Parts. We accept returns/exchanges for damaged, defective and incorrect (by fault of Factory OEM Parts) merchandise. All damaged, defective, or incorrect merchandise must be reported to Factory OEM Parts within 14 days of ship date, or 7 days of receipt, whichever is later, and be received by Factory OEM Parts within 30 days of receipt.
All returns must be authorized by Factory OEM Parts, and are subject to a 20% restocking fee. To request authorization, email us at firstname.lastname@example.org. Factory OEM Parts will issue a refund minus 20% restocking fee and original shipping charges, or will exchange the item within 10 days (much less in most cases) upon receipt of the defective product.
Incorrect merchandise must be returned in the same condition it was received. If the condition of a part has been altered from the way it was received, we will not be able to issue a refund. This includes alterations or damages incurred attempting installation, noticeable markings from being mounted, programming of items that require a VIN to be tagged to them, etc.
Refunds will be given in the same form of payment used to make the original purchase, and most will be processed by the following business day from when we receive the returned merchandise. All returns must be authorized by Factory OEM Parts.
We are happy to exchange damaged, defective, or incorrect (by fault of Factory OEM Parts) merchandise. Merchandise must be returned in the same condition it was received. We may request pictures of any damaged, defective, or incorrect merchandise before we will authorize a return. We will ship your replacement upon receiving your returned merchandise.
It is important you make sure the item is fully inspected for damage/defects prior to installation. Please report any damage or defects to us as soon as possible, as we are unable to cover any installation or associated costs. Any items deemed defective, damaged, or incorrect (by fault of Factory OEM Parts) will be exchanged depending upon availability. If the item is no longer available we will refund your purchase.